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Patients
How can I send a message to my doctor?
I submitted a request for a visit what’s next?
How do I unsubscribe?
How do I add a spouse as a dependent?
How do I add a dependant?
Trying to register on the mobile application.
My doctor hasn’t responded to my registration request
How do I get a new code?
How do I complete registration after my provider sent me a verification code?
I’m not sure if my provider is using the application.
I need technical support. Who do I call?
Where can I get more information about privacy practices?
How do I make sure I responsibly use eVisit and what security safeguards should I have in place?
What policies does Novari have in place to ensure personal health information is protected?
What if some of my information in the eVisit portal is incorrect?
How do I know a message is really from Novari eVisit?
How do I tell if communication with a website is secure?
Are public wifi spots (e.g., coffee shops, hotels, airports, etc.) secure? Is it safe to access sensitive information using a public network?
What is a breach how should I report privacy and/or security related incidents?
How do I give consent to an eVisit?
Can all staff at my physician’s office access my eVisit patient record?
Can a spouse access their spouse’s health record?
Does eVisit ever sell patient information to drug companies or anyone else?
How do I recognize malicious or “phishing” email?
To whom may my information be disclosed?
How will my health information be used?
What information do we collect, use, and disclose?
What kinds of notifications will I receive?
What if I’m not receiving any notifications?
How do I set my notification preferences?
Can I use Novari eVisit when I am out of the country?
Are my health records secure and private?
Is my visit secure?
How do I add my preferred pharmacy and lab?
Can my care provider prescribe medication?
How do I update my profile?
Is there a cost for a visit?
How do I reset my password?
As a patient how do I delete my patient account?
As a patient I can’t get into the portal.
Patient Portal
How do I reset my password?
As a patient how do I delete my patient account?
As a patient I can’t get into the portal.
Existing Primary Care Patient Users
I submitted a request for a visit what’s next?
How do I unsubscribe?
How do I add a spouse as a dependent?
How do I add a dependant?
Trying to register on the mobile application.
My doctor hasn’t responded to my registration request
How do I get a new code?
How do I complete registration after my provider sent me a verification code?
I’m not sure if my provider is using the application.
General Patient FAQ
What kinds of notifications will I receive?
What if I’m not receiving any notifications?
How do I set my notification preferences?
Can I use Novari eVisit when I am out of the country?
Are my health records secure and private?
Is my visit secure?
How do I add my preferred pharmacy and lab?
Can my care provider prescribe medication?
How do I update my profile?
Is there a cost for a visit?
Services and Safeguards
I need technical support. Who do I call?
Where can I get more information about privacy practices?
How do I make sure I responsibly use eVisit and what security safeguards should I have in place?
What policies does Novari have in place to ensure personal health information is protected?
What if some of my information in the eVisit portal is incorrect?
How do I know a message is really from Novari eVisit?
How do I tell if communication with a website is secure?
Are public wifi spots (e.g., coffee shops, hotels, airports, etc.) secure? Is it safe to access sensitive information using a public network?
What is a breach how should I report privacy and/or security related incidents?
How do I give consent to an eVisit?
Can all staff at my physician’s office access my eVisit patient record?
Can a spouse access their spouse’s health record?
Does eVisit ever sell patient information to drug companies or anyone else?
How do I recognize malicious or “phishing” email?
To whom may my information be disclosed?
How will my health information be used?
What information do we collect, use, and disclose?
Virtual Wait-Room User
How can I send a message to my doctor?
Healthcare Professionals
Patients
