What is a security incident and how should I report it?

A security incident is a situation that can result in the misuse of confidential information on a computer system if you have encountered any of the following, we ask that you report it to us by email at evisitsupport@novarihealth.com as soon as possible:

  • • You have been the victim (or suspect you have been the victim) of hacking attempt, malware attack, or computer virus.
  • • You believe that your personal information within the software may have been accessed inappropriately.
  • • You believe that someone has gained access to your username or password.
  • • Someone else appears to have access to your account, as evidenced by changes to your personal account that were not made by you.
  • • You can view personal health information about people other than yourself that you do not think you should be able to see.

You have found a way to circumvent any of our security measures.