How do I recognize malicious or “phishing” email?

Although email threats continue to evolve and are becoming more and more sophisticated, there are general practices that you can follow to avoid becoming a victim of email phishing:  

Approach Links in Email Messages with Caution!

  • Links in email messages can often take you to fake sites that encourage you to provide personal information or infect your computer when clicked. Before you click a link, make sure to read the target address by hovering your mouse pointer over the link to ensure that the URL points to the correct destination you are seeking. If you receive a message that appears to be related to the eVisit service but instructs you to visit a non-eVisit portal, it is likely a “phishing” email: DO NOT CLICK ON THE LINK!  

Here is an example of a displayed URL text ( that is different from the actual URL destination ( By clicking the link, the user will arrive at instead of the expected website.  


Do Not Open Attachments from Unknown senders!

  • Attachments might be malware that downloads to your machine when you open the file. If you do not know who the attachment is from, or if you were not expecting it: do not open the file!  

Do Not Reply to Messages asking for Personal Information!

  • As a reputable organization, Novari will never use email to request that you reply with a password, OHIP number, social insurance number or any other personal information.  

When in doubt, contact the Novari technical support line for assistance!

  • As spoofed emails – emails with a forged sender address — become more sophisticated and harder to distinguish from legitimate ones, when in doubt, contact Novari technical support at for assistance in verifying the legitimacy of the received email.