What services does Novari Health provide?

Novari Health™ provides software that improves access to care for patients. It does this through providing software to health care providers to track and manage patients who require services. Our software typically replaces paper-based processes in favour of an improved electronic process, ensuring that patients are managed safely and efficiently.

Novari Health offers these services through the following software products which are all part of the Novari Access to Care® Platform.

Novari eVisit

Novari eVisit allows patients to have direct and timely access to family physicians using their browser or mobile device. Patients can request virtual visits with their own primary care physician, or with on-call physicians who can respond to urgent requests. Virtual visits can take place securely over the phone, video chat, or messaging.

How does Novari Health obtain personal health information

Novari Health receives personal health information directly from patients, as well as from primary care physicians who are providing services to their patients.

Physicians, hospitals, and clinics are examples of “Health Information Custodians” (HICs).

How does Novari Health use personal health information?

a. Coordinate patient access to primary care
b. Communicate details of the request for a virtual visit to primary care physicians
c. Allow primary care physicians to document virtual visits
d. For on-call primary care physicians

How does Novari Health enable the disclosure of personal health information?

Novari Health is an “Electronic Service Provider” that supplies a software platform that enables healthcare organizations to electronically handle patient personal health information.

Where the Novari Health software provides a network connection between two or more healthcare providers that facilitates the electronic disclosure of patient information between for the purpose of providing health care to patients, Novari is known as a “Health Information Network Provider”.

Novari Health provides an electronic means for health care organizations to send or share patient information between each other to facilitate patient care.  Patient consent for the collection, use, and disclosure of personal health information is managed by the Health Information Custodians.  As such, Novari Health supports the disclosure of PHI under the following circumstances:

  • Between Health Information Custodians who are arranging health care services to patients (e.g. a referral between a primary care physician and a specialist, a scheduling request from a surgeon to the hospital)
  • Where permitted by law report information to government agencies responsible for coordinating access to care

Novari is subject to Ontario’s privacy legislation Personal Health Information Protection Act, 2004 and its regulations.

What safeguards are in place to protect personal health information?

Novari Health is committed to the protection of personal health information at all times. Novari employs administrative, physical and technical safeguards to protect personal health information from theft, loss, unauthorized use, modification, disclosure, and destruction.

This includes:

  • All PHI is hosted in secure, access controlled facilities
  • All information is encrypted while “at rest” (stored in a database) and “in transit” (being viewed in Novari Health software over the internet)
  • Novari Health uses software access controls to limit access to its software solutions to authorized users
  • Novari Health software solutions audit all user access to PHI
  • All privacy and security related activities are logged in the Novari solutions e.g. accesses and transfers of personal health information
  • Novari solutions will maintain logging and monitoring of PHI that will be made available to participating HICs on request.
  • Novari regularly conducts privacy and security assessments on its software and makes summaries available to participating health care organizations

Can patients withdraw consent to disclose personal health information?

Yes. Patients may withdraw consent at any time. Patients also have the right to restrict access to all or part of their personal health information. In either case, this is done by notifying the relevant health information custodian (usually, the patient’s physician) who is a user of the Novari Health software.

Who may I speak with if I have questions about Novari Health’s privacy policies & procedures?

If you have complaint, question or concern regarding Novari Health’s privacy policies and procedures, please contact:

Novari Health
Suite 401 – 1473 John Counter Blvd.
Kingston, ON, K7M 8Z6
Attention: Privacy Officer

You may also reach us by email at:


If you are contacting Novari by email, please do not send patient personal health information in the email. Email over the Internet is not secure and the privacy and security of patient personal health information cannot be assured.